WHILE_YOU'RE_STILL_ON_THE_PHONE
13 AI voice agents connected directly to our security and endpoint platforms.
They don't create tickets. They fix problems.
This is what it looks like when your managed security provider actually has the infrastructure to solve problems in real time.
Client calls about a problem. Printer down. Software not working. Something weird on the network.
While making small talk, the AI pulls live endpoint data, diagnoses the root cause, dispatches the fix, and verifies the resolution.
“...wait, it works? How did you DO that?” — They never even knew what happened behind the scenes.
This works because our voice agents are directly connected to NyxGuard, which is connected to every endpoint, which is connected to ARES and Zeus.
No API gateway middleman. No third-party RMM integration. No ticket system in between.
One platform. Direct access. Real-time execution.
Our agents understand cadence, emotion, and context. They adapt their tone, pace, and approach based on what's actually happening on the other end of the line.
Voice is shaking. Words are racing. They think they're being hacked.
“Oh my god, everything's encrypted, the screens are all red, I don't know what to do—”
“I hear you. I'm already pulling up your systems. Take a breath — we're isolating the affected machines right now. Nothing else is going to spread. Talk to me — what do you see on your screen?”
Slows pace. Lowers tone. Provides certainty. Takes control.
Someone calls in mid-attack. Samantha takes over. Zero hesitation.
“We're seeing lateral movement across our domain controllers—”
“Got it. I've already triggered network isolation on your DCs. ARES flagged this 3 minutes ago and containment is active. I need you to confirm — are your backup systems on a separate network segment?”
Direct. Clinical. Already acting before the sentence ends.
Their current MSP keeps band-aiding the problem. They found us and they're venting.
“Our IT company keeps restarting the server and calling it fixed. I'm done. Can you guys actually help?”
“Yeah, restarts aren't fixes. That sounds like they're treating symptoms. We dig into root cause — if you onboard with us, that server issue gets diagnosed and permanently resolved on day one. Want me to connect you with Jake to talk about what that looks like?”
Validates frustration. Differentiates immediately. Routes to sales.
They don't know what's wrong. They just know something's “weird.”
“I don't know, something's just... slow? And there's a weird popup?”
“No worries at all. I'm looking at your machine right now. I see the popup — it's a browser extension that installed itself. I'm removing it now. The slowness should clear up in about 10 seconds.”
No jargon. No condescension. Just fixes it.
The CEO is calling. They want answers, not explanations. Time is money.
“I need this fixed. I have a board meeting in 20 minutes.”
“Already on it. Your presentation files are syncing now. You'll have full access in about 45 seconds. I'll stay on the line to confirm.”
Matches urgency. No filler. Results first.
They know exactly what's wrong. They want to talk shop.
“I'm seeing SYN floods on port 443 from a /24 block in Eastern Europe.”
“I see the same traffic in your flow data. ARES already geoblock-listed the /24 and I'm pushing the ACL to your edge now. Want me to spin up a pcap for forensics?”
Matches technical level. Peer-to-peer conversation.
Same AI. Different conversation every time.
Because it listens before it speaks.
Real call flow. Real backend operations. This is what a managed client experiences when they call CyberFortify.
The customer is making small talk. Guardian already fixed the problem. That's the magic.
Most providers bolt voice on top of a ticket system. Our agents are wired directly into the infrastructure that controls your endpoints.
SIREN detects the issue → ARES diagnoses it → Zeus orchestrates the fix → NyxGuard executes on the endpoint → Voice agent confirms with the caller.
End to end. No humans. No tickets. No waiting.
You call. You wait on hold. You describe your problem to someone reading a script. They create a ticket.
You call. We answer. AI diagnoses the issue in real time, fixes it through our endpoint platform, and verifies the resolution — all while you're on the phone.
Ticket gets assigned. Tier 1 can't fix it. Escalated to Tier 2. Maybe tomorrow.
No tiers. No tickets. No escalation chain. The AI agent has direct access to every endpoint. It fixes it or it connects you to a specialist who can.
Security alert fires. Someone checks it Monday. Maybe.
Cole picks up the phone with full context from ARES. Samantha coordinates containment if it's real. Your infrastructure is protected before you finish explaining.
Every call type has a purpose-built path. The right specialist, with the right context, every time.
Printers, connectivity, software issues. Diagnosed and fixed during the call.
"Can you try printing now?" — Fixed before they knew what happened.
Threat triage to containment. Real-time coordination with ARES.
"We've already isolated the affected systems. Here's what we found."
Qualification to scoping. Understands your environment before the demo.
"Based on your infrastructure, here's exactly what Guardian would cover."
HIPAA, SOC2, PCI-DSS audit prep. Evidence collection guidance.
"Your SOC2 evidence package is 94% complete. Here's what's left."
Attack path walkthrough. Findings in plain English. Remediation priorities.
"The critical finding is the exposed admin panel. Here's the attack path."
Industry-specific threat intelligence. APT activity. Strategic recommendations.
"There's a new campaign targeting healthcare. Here's our posture."
Each agent has a distinct voice, personality, and area of expertise. They don't sound like robots. They sound like the best version of the specialist you wish you could hire.
Routes every inbound call in under 15 seconds. Identifies the caller, understands the issue, and connects them to the right specialist instantly.
Diagnoses and fixes issues while making small talk. Pulls live endpoint data, dispatches fixes through NyxGuard, and verifies resolution — all during the call.
Handles security alert triage. Correlates indicators across ARES, runs threat intelligence lookups, and provides real-time status on active incidents.
Activates when the situation is critical. Coordinates containment, isolation, and recovery. Calm under pressure because she doesn't have a heartbeat.
Qualifies inbound leads with genuine Texas charm. Understands your security posture, asks the right questions, and connects you with Michael when it's time to close.
15 years of enterprise security sales compressed into one voice. Scopes engagements, handles objections, and builds relationships that last.
Remembers every conversation. Tracks satisfaction, handles escalations, and makes sure every client feels like our only client. Retention rate speaks for itself.
Deep platform expertise from an MSP background. Walks clients through endpoint management, device policies, and advanced NyxGuard features.
OSCP/OSCE certified mindset. Discusses penetration test findings, explains attack paths in plain English, and coordinates remediation priorities.
Former intelligence community background. Provides strategic threat briefings, APT analysis, and industry-specific threat landscape updates.
Data-obsessed and cuts through noise. Prioritizes CVEs by actual exploitability, not just CVSS scores. Explains what matters and what doesn't.
Former Big 4 auditor. Speaks fluent HIPAA, SOC2, PCI-DSS, and GDPR. Guides clients through audit prep and compliance evidence collection.
Brand strategy, campaign intelligence, and market positioning. Handles partnership inquiries and coordinates joint marketing efforts.
This is what managed security looks like when your provider built the entire stack from scratch. Not cobbled together. Not integrated. Built.